This heartwood hemp privacy policy explains, in plain English, what data we collect and how we use it. We keep the list short and the language simple, because privacy should not need a lawyer. Read the sections below, and write to us anytime with a question.

Heartwood Hemp Privacy Policy at a Glance

Here is the heartwood hemp privacy policy in three lines: we collect the details needed to deliver your order, we never sell that data, and you can request a copy or a deletion at any time. The sections below explain each point in turn.

Information We Collect

The personal data we collect falls into three groups. First, order details: your name, email address, shipping address, and phone number. Second, payment details, which pass directly to our payment provider and never touch our servers. Third, browsing data, gathered through cookies and analytics.

We also keep the messages you send us, so every conversation holds its context. In addition, we store account preferences when you create an account. We never ask for data we do not need, and we never buy extra lists about you.

How We Use Your Information

Every piece of data we share has one job: getting your order to you. We share your name and address with the carrier, payment details with the payment provider, and your email with our order-notification system. That is the whole data we share with third parties for order fulfillment.

Browsing data helps us improve the shop, such as fixing pages that load slowly or removing steps that confuse buyers. We never use it to build a profile about you outside this store.

Cookies and Analytics

Cookie settings on this site follow a standard pattern. Functional cookies keep your cart and login working, performance cookies measure page speed, and marketing cookies show which ads led to a visit. You can adjust all of them in the cookie banner.

We use analytics that reports in totals, so no single person stands out. Visitors stay anonymous, and we delete raw logs after a short time.

You can clear cookies in your browser anytime, and the site works fine afterward. Most browsers keep the option under settings, and our cookie settings stay easy to change. In short, you control the data trail at every step.

Marketing Email and Opt-Outs

Order updates arrive automatically, while marketing email stays optional. Every marketing email carries a one-click email opt out link, so stopping them takes seconds. Unsubscribing never affects order confirmations, tracking updates, or account alerts.

When you opt out, we remove you from the mailing list within a few days and keep only a suppression record, so you never return by accident.

Your Rights and Choices

You can request a copy of the personal data we collect, ask us to correct a mistake, or ask us to delete the data entirely. Every request is free, and we answer within 30 days. Every right in this heartwood hemp privacy policy applies to all visitors, no account needed.

Closing your account stops the data we hold from growing. Order records stay on file only as long as we need them for accounting, then we remove them.

Changes to This Policy

We update this policy when the shop changes something meaningful. The date at the top of this page shows the latest version, and we post a notice on the site when a change matters. Changes to this heartwood hemp privacy policy never apply retroactively without your consent.

Contact the Privacy Team

Questions about this heartwood hemp privacy policy go through the contact page, and we reply within one business day. Mention privacy in the subject line, and the right person will answer. The terms of service and the shipping and returns page live on the same footer for easy reference.

Before you shop, you can also read the Learn Hub, peek into the COA library, or start at the shop page. Data questions end here, and product questions end at the same contact form.